So you have great helpdesk software that comes with a just OK knowledge base. You realize that implementing a better knowledge base would decrease support and increase productivity. The knowledge base must seamlessly integrate into the helpdesk if it is to replace the just ok knowledge base that comes with the helpdesk.

If you are in this situation we have a solution!

We have created a free m3|KB widget that you can use with your helpdesk. The widget features an auto-complete search that displays the results from m3|KB as you type. We currently offer integration for Cerberus Helpdesk GUI Version 3.0 RC2.

Contact us if you would like a copy of the widget or if you need a widget developed for your specific helpdesk.

To see the widget in action have a look at our helpdesk and try the search:

https://solidphp.com/support/helpdesk/index.php