So you have great helpdesk software that comes with a just OK knowledge base. You realize that implementing a better knowledge base would decrease support and increase productivity. The knowledge base must seamlessly integrate into the helpdesk if it is to replace the just ok knowledge base that comes with the helpdesk.

If you are in this situation we have a solution!

We have created a free m3|KB widget that you can use with your helpdesk. The widget features an auto-complete search that displays the results from m3|KB as you type. We currently offer integration for Cerberus Helpdesk GUI Version 3.0 RC2.

Contact us if you would like a copy of the widget or if you need a widget developed for your specific helpdesk.

To see the widget in action have a look at our helpdesk and try the search:

https://solidphp.com/support/helpdesk/index.php

I’ve created a new video tutorial on how to install m3 applications like m3|KB. All m3 software uses the same installer so I figured this would be a good place to start. This video is the first in a series of tutorials we plan to release for m3 and all SolidPHP products. What tutorials do you think would be useful for future videos?

Click here to view the tutorial.